Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by leaving a key or garage code access. You will be notified once we arrive and depart. We like to stay in constant communication with you if that is something that works for you..
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will be text to directly after your home has been cleaned and our cleaners have departed your home. Once we build a relationship and setup reoccurring visits, we give our clients an option to setup Net15 terms..
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
General Questions
Through our patented ionizers that produce 7 types of water, one specifically 2.5 Strong acidic) that is tested and certified to disinfect and sanitize within 30 seconds of contact.
There is no comparison when it comes to using ionized water. Each surface is actually cleaned with three types of water; 11.5 pH to cut through grease and dirt, 2.5 pH to disinfect and sanitize and a 4.5pH or 6.0 ph to shine or gloss every surface. Your home is cleaner, safer & Healthier.
Absolutely not! It is totally up to you if you want to book directly or have a representative come to your home to discuss the best option and our process. We of course love to meet our clients face to face, but not necessary if you need your home cleaner right away.
Cleaning supplies are included by default to ensure there are zero chemicals used while cleaning your home .
However, we understand many homeowners associate the traditional bleach smell with cleanliness and like to have that feeling. For this reason, we do offer options such as essential oils that can be used in our process. This is something that will be discussed with our initial phone call or appointment.
We guarantee every cleaning and want to make sure you are satisfied 100%. We take it one step further and bring in our own quality control supervisor at the end of each cleaning to make sure every home is cleaned to 100% satisfaction. If for any reason, there is something we missed, we will come back and make sure it is done to your satisfaction..
Cleaning Questions
We offer Basic cleaning, Deep cleaning, Heavy duty projects. Please go home page under services page to discover what is included in our basic and deep cleaning service
Cleaning supplies are included by default to ensure there are zero chemicals used while cleaning your home .
However, we understand many homeowners associate the traditional bleach smell with cleanliness and like to have that feeling. For this reason, we do offer options such as essential oils that can be used in our process. This is something that will be discussed with our initial phone call or appointment.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
Ionized Water Questions
This technology has been lab tested an scientifically proven. As a matter of fact, many hospitals and medical facilities use this method to disinfect and sanitize.(Here is a link to lab test results for the Strong Acidic 2.5 pH water aka hypochlorous acid) - insert link
We have been conditioned to think that if something smells like bleach or a chemical that it is clean. That is not always the case, it is quite the opposite and can be very dangerous. If smell is important to you, we offer a solution by using all natural essential oils for cleaning. Before we come out we have a conversation about this topic.
We use a patented Japanese technology water ionizers that are categorized as medical devices in Japan to the medical grade water Strong Acidic Water (which is a 2.5 pH).
Yes! The company that makes these devices hold several certifications; The Gold Standard Certification, ISO 9001 quality Certification, ISO 13485 Quality Certification, ISO 14001 Quality Certification and the Tested and Certified Water Quality Certification Under Industry Standards
Absolutely! In order to completely remove all the harmful chemicals from your home as well as take advantage of the full benefits of these units, it is recommended to own one to be able to do your own cleaning. Not to mention, these units produce amazing health benefits when consumed. Of course this is a different type of water that the machines produce that is used for drinking,. We would be more than happy to share additional benefits of these amazing machine and walk you through the process of owning one of these amazing machines..